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The WaterWise Garden  

Gardening Software Help / FAQs  

Frequently Asked Questions (FAQs) about the Colourful WaterWise Gardening Software

Why doesn't the download software work?
Will the software work on my Mac?
What are the software specifications?
Will I be able to buy the plants?
Is the Gardening Software suitable for all over the world?
When I put the CDRom in nothing came up on my screen. What do I do?
What is the difference between the "Colourful WaterWise Gardening" CDRom and the Download version?
How long before I receive my order?
Is your on-line credit card facility secure?
Can I order by mail, phone or fax?
How do I pay for my order?

Why doesn't the download software work?
Have you 'unzipped' the file that you downloaded? This is necessary before you can view the software. Please follow the 'unzipping' instructions.

Will the software work on my Mac?
Yes, the CDRom is suitable Macintosh ® computers that include a web browser.

What are the software specifications?
The Gardening Software is suitable for IBM ® and Macintosh ® personal computers.
We expect the software to work on ALL platforms that include a web browser.
The Gardening Software has been successfully tested on a number of versions of the following platforms - Linux, Mac, Solaris, Windows.
The Colourful WaterWise Gardening Software is suitable for both the Northern and Southern Hemispheres.

Will I be able to buy the plants?
The plants included on the Gardening Software originate from all over the world and are available world-wide. But like plants from all gardening books, some may be more readily available in your area than others.

Is the Gardening Software suitable for all over the world?
Yes, the Gardening Software has been designed with monthly calendars for both the Northern Hemisphere (eg. USA, UK) and Southern Hemisphere (eg. Australia, NZ). You select the appropriate calendar depending on where you live.

When I put the CDRom in nothing came up on my screen. What do I do?
The CDRom should startup automatically. If problems are encountered with the automatic startup of the CDRom -
Windows Users Open Windows Explorer and locate and double-click the "STARTCD" file that is included on the CDRom.
Macintosh Users please drag the "STARTCD.htm" file onto an opened web browsers. Internet connection is not required.

What is the difference between the "Colourful WaterWise Gardening" CDRom and the Download version?
The only difference between the "Colourful WaterWise Gardening" CDRom and Download versions is the picture quality of all pictures (which have been compressed on the Download version to 20% of their original quality).

How long before I receive my order?
All orders will be dispatched within 2 business days of receipt.
Australian Orders may take up to 7 business days delivery time depending on their destination.
Overseas Orders may take up to 10 business days delivery time depending on their destination.
We will advise you by email that the goods have been sent. If goods are not available we will advise you within 2 business days.

Is your on-line credit card facility secure?
Yes, all on-line credit card details are encrypted using SSL (Secure Socket Layer) software which is represented by a gold padlock at the bottom of the screen.

Can I order by mail, phone or fax?
Yes, you can print the Order Form and
Post your order to The WaterWise Garden, PO Box 47, Torrensville SA 5031, Australia,
Phone your order to +61 8 8352 5720
Fax your order to +61 8 8352 5720

How do I pay for my order?
We accept Visa and Mastercard. Cheques and Money Orders should be made payable to The Water Wise Garden.

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